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Returns & Refund Policy

Last Updated: Oct 2023

Thank you for shopping at Tidal Tease. We appreciate your business and want to make sure you have a satisfying shopping experience. Please read our return and refund policy carefully to understand your rights and obligations.

 

1. Returns

We accept returns for eligible items within 30 days of the purchase date. To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it. It should also be in its original packaging with all tags and labels attached.

 

2. Refunds

Once we receive your returned item and inspect it, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to the original payment method. Please note that it may take a few business days for the refund to be reflected in your account.

 

3. Exchanges

If you wish to exchange an item, please follow the return process mentioned above and place a new order for the item you want. We will process the exchange as a separate transaction.

 

4. Non-Returnable Items

Certain items are non-returnable, including:

- Items marked as final sale.
- Gift cards.
- Health and personal care items.
- Custom-made or personalised items.

 

5. Return Shipping

The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part. We recommend using a trackable shipping service and obtaining a shipping receipt to ensure your return is received by us.

 

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item or resolve the issue.

 

7. How to Initiate a Return

To initiate a return, please contact our customer support team at [Customer Support Email] with your order number and a description of the reason for the return. We will guide you through the return process.

 

8. Cancellations

If you wish to cancel an order, please do so within 24 hours of placing your order. After that, our regular return policy applies.

 

9. Contact Information

If you have any questions or concerns about our return and refund policy, please contact us at:

 

Email: infotidaltease@gmail.com

We reserve the right to update, modify, or change our return and refund policy at any time. Please check this page regularly for updates.

Thank you for shopping at Tidal Tease! We appreciate your business and look forward to providing you with quality swimwear and exceptional service.
 

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